Legal
As an EU consumer, you have the right to cancel your order within 14 days after receiving it, without giving any reason. This period ends 14 days after the day you (or someone you nominated) receives the goods.
To exercise your right of withdrawal, email info@frontdeskassistants.com with your order number and a clear statement that you wish to cancel. We'll confirm receipt and send you return instructions.
You must send the item back within 14 days of telling us you want to cancel. The item should be unworn, unwashed, and in its original condition with tags attached where applicable. The cost of returning the item is for your own account, unless it arrived damaged or we made an error.
Once we've received the returned item (or proof that you've sent it), we'll refund the full purchase price, including standard delivery costs, within 14 days, using the same payment method you used to pay.
Something arrived damaged, faulty, or wrong? Email info@frontdeskassistants.com with a photo and your order number — we'll sort out a replacement or refund at no cost to you.
Last updated: [date]