Legal

Terms & Conditions

1. Who you're dealing with

This webshop is operated by The Frontdesk Assistant, trading as The Frontdesk Assistants ("TFA", "we", "us").

KVK (Dutch Chamber of Commerce) number: 42083662
Registered address: Kapelstraat 5, 5046 CK Tilburg, The Netherlands
Email: info@frontdeskassistants.com

2. Orders & prices

All prices shown are in EUR and include applicable taxes. An order is placed once you complete payment through our checkout. You'll receive an order confirmation by email. We reserve the right to refuse or cancel an order, for example in case of an error in price or stock availability, in which case you will be refunded in full.

3. Payment

Payments are processed securely through Stripe. We do not store your card details ourselves. Payment is due in full at the time of ordering.

4. Production & shipping

Every item is printed on demand for you by our fulfillment partner once your order comes in — nothing sits on a shelf. Because of this, production takes some extra time compared to items shipped straight from stock. We'll do our best to get your order out as fast as possible and will let you know if anything is delayed. Shipping costs and delivery estimates are shown at checkout.

5. Right of withdrawal & returns

See our Returns & Right of Withdrawal page for the full policy.

6. Liability

We're not liable for damage resulting from improper use of our products, or for indirect or consequential damages, except where liability cannot be excluded under Dutch law.

7. Complaints

Not happy with something? Email us at info@frontdeskassistants.com and we'll sort it out. We aim to respond within 5 business days.

8. Applicable law

These terms are governed by Dutch law. Disputes will be submitted to the competent Dutch court, unless mandatory consumer protection rules say otherwise.

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